1) AGREEMENT TERMS
The agreement is entered into between the Company and the traveler, comprising any individual embarking or planning to embark on a tour facilitated by the Company. This agreement, along with all its implications, is bound by Greek law and falls exclusively under the jurisdiction of Greek Courts.
2) To confirm your booking, please adhere to the following steps:
Complete the booking form provided by the Company.
Submit the required full payment for your travel within 30 days.
If you choose to book by telephone, website, email, or facsimile, you will be considered to have agreed to the following four conditions:
a. Acknowledge that you have read and accepted the Booking Conditions and general information pages available in our brochure and on our website.
b. Understand and accept, on behalf of all individuals included in your booking, the risks associated with adventure travel.
c. Confirm that neither you nor anyone else listed on your booking suffers from any pre-existing medical condition that may hinder active participation in the excursion.
d. The person signing or deemed to sign the attached booking form (which includes these terms) warrants that they have full authority to do so on behalf of all individuals listed, and affirm that all individuals are fully aware of and agree to these conditions.
Your booking will be considered accepted and confirmed only upon receipt of confirmation from the Company.
3) Reservations – Deposits - Cancelation Policy:
English
To confirm any reservation, a signed participation agreement accompanied by a full payment of the participation fee is required. The payment, whether by bank transfer, credit card, or cash, implies that the participant is fully informed about the program and accepts the general terms of participation.
If you find it necessary to cancel a prepaid tour, we kindly request that you notify us at your earliest convenience. We understand that unforeseen circumstances may arise during travel, and we strive to accommodate such situations with understanding.
In case of cancelation, for any reason, the following conditions apply :
Daily Activities:
• More than 16 days before the activity: The Company refunds the entire amount.
• Between 6 and 15 days before the activity: The Company retains 15% of the paid amount.
• Between 3 and 5 days before the activity: The Company refunds 50% of the paid amount.
• Between 0 and 2 days before the activity: The Company retains the entire paid amount.
If you cancel, you are required to pay any insurance and modification fees incurred before the cancellation, as well as any deposits made for reserved items or services
Should you have any further inquiries or concerns, please do not hesitate to reach out to us. We prioritize the confidentiality of your information and assure you that it remains secure in our hands.
4) TRAVEL AND CANCELLATION INSURANCE
Clients are required to obtain adequate personal travel insurance. Travel insurance is compulsory for all clients participating in tours organized by the Company. Clients, along with their personal belongings including luggage, are solely responsible for their own safety and well-being at all times. It is the responsibility of clients to arrange their own insurance coverage, ensuring that they have comprehensive Travel Insurance that includes coverage for medical expenses, injury, death, repatriation, cancellation, and curtailment for the entire duration of the tour. Clients should ensure that their insurance policy does not contain exclusion clauses that limit coverage for activities included in their tour itinerary.
Whether clients choose to purchase Travel Insurance through the Company, the Company’s agent, or independently, they must ensure that the insurance policy meets their needs. Clients are encouraged to obtain supplementary insurance if necessary
5) LIABILITY INSURANCE
The operator maintains limited insurance coverage. It is hereby acknowledged and accepted by the client that there may be no policy in place covering the Company’s liability to its clients for death, injury, damage, or loss occurring anywhere in the world. Furthermore, the client explicitly acknowledges that the coverage for passenger accident liability may be significantly restricted or non-existent. The client further acknowledges that the company has taken reasonable measures to safeguard its liability. Despite the possession of various insurance policies, this booking condition dictates that the client must assume they are not covered by any Company insurance policy, including all liability insurance, for death, injury, damage, or any other loss.
6) Participation in Excursions:
By participating in our excursions, clients agree to comply with the instructions and decisions of the Company's staff, tour leaders, and agents. If, in the opinion of these individuals, a client's health, fitness level, or behavior poses a risk to the safety, comfort, or enjoyment of the excursion, the client may be excluded from all or part of the excursion without refund. In cases of illness, the Company will make suitable arrangements at the client's expense. Clients engaging in illegal activities will be removed from the excursion, and the Company will not be liable for any further assistance or support. Clients must disclose any medical or other conditions that may affect their own or others' participation in the excursion at the time of booking. Unused services will not be refunded.
7) Passports, Visas, and Vaccinations:
It is the responsibility of clients to ensure they have obtained and possess a valid passport, as well as any necessary visas and vaccination certificates for the entirety of their trip.
8) Modifications to Your Excursion:
While we strive to adhere to the advertised itinerary for all tours, the Company reserves the right to make reasonable changes to the itinerary if necessary or advisable. This may include adjustments to facilities or services described in our brochure and/or website prior to booking. If a significant change is anticipated, clients will be notified at the time of booking. Otherwise, clients will be informed as soon as reasonably possible before departure. The determination of what constitutes a significant change will vary based on the specific tour and circumstances. In the event of a significant change, clients will have the option to accept the modified arrangements, purchase an alternative tour, or cancel the tour and receive a full refund.
9) Tour Cancellation by the Company:
The Company maintains the right to cancel a tour under various circumstances, with exceptions for force majeure, consolidation, or the client’s non-payment of the final balance. However, the Company will not cancel a tour within 30 days of departure. In the event of cancellation, the Company will either refund all payments made, excluding visa, vaccination, or associated costs, or offer an alternative tour. Force majeure encompasses war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, or other similar events beyond the Company's control. Consolidation indicates that each tour relies on a minimum number of participants. The Company is not responsible for any penalties related to connecting airfares if there are changes to the tour's departure time, date, or cancellation.
10) Our Responsibility for Your Excursion:
Clients accept the risks of adventure travel when booking with us. While we prioritize safety, clients must stay informed about potential risks. No refunds for unused services. The Company is not liable for delays or issues beyond its control. We do not compensate for associated expenses. As agents for transportation providers, we assume no liability for accidents or delays caused by third parties. We are not responsible for actions taken independently by clients during the tour.
Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.
There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.
Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.
We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.
